Collections Specialist / Customer Service Representative
Columbus, NE
Full Time
Mid Level
Jackson Services (www.jackson-services.com) is seeking a Collection Specialist/Customer Service Representative in the Columbus, Nebraska area, to deliver a professional and qualified first impression to all visitors, customers, potential customers, and co-workers.
The Collections Specialist / Customer Service Representative plays a vital role in maintaining strong customer relationships while ensuring timely account collections and accurate billing processes. This position combines financial diligence with excellent communication and service skills to uphold Jackson Services’ commitment to Guaranteed Quality & Service Since 1924.
Essential Duties and Responsibilities
- Collections & Financial Administration
- Contact customers regarding past-due accounts to ensure timely payments.
- Process account credits and maintain accurate records of all financial transactions.
- Compile and distribute the Weekly Management Report summarizing account activity and outstanding balances.
- Audit new and existing customer contracts to verify accuracy of pricing and terms.
- Identify and correct any discrepancies related to contract pricing or service changes.
- Generate and review loyalty program call lists and document customer responses.
- Customer Service & Support
- Serve as a point of contact for customer questions, concerns, and service requests.
- Communicate with route representatives and service staff to ensure customer issues are addressed promptly and effectively.
- Follow up with all parties to confirm that issues are resolved and documented.
- Coordinate escalated concerns with the Service Manager as needed.
- Assist in recovering product samples and coordinating product-related adjustments.
- Reporting & Communication
- Email a weekly list of completed contract audits to management.
- Maintain professional, timely, and courteous communication with internal teams and external clients.
Key Competencies
- Strong written and verbal communication skills.
- Customer-focused mindset with the ability to handle escalated issues calmly and professionally.
- Detail-oriented with excellent organizational and analytical abilities.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other standard office software.
- Ability to work independently and collaboratively within a team environment.
- Demonstrates Jackson Services’ core values of Integrity, Quality, and Service.
Qualifications
- High school diploma or equivalent required; associate degree or higher preferred.
- Minimum of 1–2 years of experience in collections, accounting, or customer service.
- Familiarity with billing systems or ERP software preferred.
- Excellent problem-solving and follow-up skills.
Work Environment
This position operates primarily in an office setting and regularly interacts with other departments, including accounting, sales, and service operations.Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Occasional lifting of office materials up to 25 lbs.
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